Refund policy

Refund Policy

LawReach (lawreach.com.au)

Operated by LawReach Pty Ltd

ABN: 27 693 897 862

Last updated: 1 July 2026

1. Overview

1.1   LawReach Pty Ltd (ABN 27 693 897 862) ("LawReach", "we", "us", "our") operates the legal template store at lawreach.com.au.

1.2   This Refund Policy sets out your rights and our obligations in relation to purchases made through lawreach.com.au. It should be read together with our Website Terms and Conditions and Privacy Policy.

1.3   Nothing in this policy excludes or limits your rights under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)).

2. Definitions

2.1   "Site" means the LawReach website located at www.lawreach.com.au, any associated webpages, checkout systems, client portals, digital platforms, and any official LawReach social media pages or online channels through which products or services are promoted, marketed, or made available for purchase, including linked third-party sales or payment interfaces operated by or on behalf of LawReach Pty Ltd.

2.2   "Template" means any digital legal document, policy document, guide, or downloadable resource sold through the Site.

2.3   "Chargeback" means the reversal of a payment initiated by a customer through their issuing bank, credit card provider, payment processor, or payment network provider, whereby the transaction amount is withdrawn from LawReach following a dispute raised by the customer, including claims that a transaction was unauthorised, fraudulent, or that goods or services were not received or were not as described.

3. Digital Products: Delivery and Acknowledgement

3.1   All LawReach products are digital products, including Templates, guides, and downloadable resources. No physical goods are dispatched.

3.2   Upon receipt of full payment, you will be provided with access to download your purchased product. The product is considered delivered, and our delivery obligation is fulfilled, once access has been made available to you. Due to the instant and irrevocable nature of digital downloads, this limits your ability to obtain a refund once access has been granted.

3.3   By completing a purchase, you acknowledge that:

•      this is a digital product;

•      access may be provided immediately after payment;

•      refunds are limited except as required by the Australian Consumer Law; and

•      you have read and agree to this Refund Policy and our Terms and Conditions.

3.4   At checkout, you will be presented with the following acknowledgement: "By purchasing, you acknowledge that this is a digital product and that refunds are limited, except as required by law." Completing your purchase constitutes acceptance of this acknowledgement.

4. No Change of Mind Refunds

4.1   Because all products are digital and access is provided immediately upon payment, LawReach does not offer refunds for change of mind. This includes (without limitation) where you:

•      decide not to use the document after purchase;

•      purchased the wrong document or selected the incorrect template;

•      found a cheaper or different alternative after purchase;

•      are unhappy with the document after reading it;

•      have modified the document and the modified version does not suit your purposes; or

•      no longer require the document.

4.2   We encourage you to carefully review the product description, preview (if available), and our Terms and Conditions before purchasing. If you are unsure whether a template is suitable for your needs, contact us at support@lawreach.com.au before purchasing.

4.3   Previews and product descriptions shown on the Store are for illustrative purposes only and do not represent the complete contents of a document. Failure to review an available preview or description before purchasing is not grounds for a refund.

5. Australian Consumer Law Remedies

5.1   Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

5.2   Under the Australian Consumer Law, you may be entitled to a remedy (such as resupply or refund) if:

•      a product has a major failure; or

•      a product fails to meet consumer guarantees and the failure cannot be remedied within a reasonable time.

5.3   Available remedies may include resupply of the product or a refund of the purchase price, at our election. Where a refund is required under the Australian Consumer Law, it will be provided in accordance with statutory requirements.

5.4   For the avoidance of doubt, the following do not constitute a failure to meet a consumer guarantee:

•      the template not being suitable for your specific circumstances (all templates are standardised and general in nature, as disclosed in our Terms and Conditions);

•      the template requiring modification to suit your needs;

•      the template not complying with the specific regulatory requirements of your industry or jurisdiction, where this was not specifically warranted by us;

•      your dissatisfaction with the document after modifying it;

•      a newer or updated version of the template being released after your purchase -purchases are of the version available at the time of purchase;

•      the template not being suitable for electronic or digital signature execution for your specific document type or jurisdiction; or

•      the template being purchased for use by an entity other than the one for which it was purchased - each legal entity requires its own separate purchase.

6. Refund Request Process

6.1   If you believe you are entitled to a remedy under the Australian Consumer Law, or have experienced a technical access failure, you must contact us within 7 days of purchase at support@lawreach.com.au.

6.2   Submission. Contact us at support@lawreach.com.au with:

•      your name and order details;

•      a description of the issue or reason for the request; and

•      any supporting evidence (e.g. screenshots, error messages).

6.3   Assessment. We will review your request promptly. We may request additional information or clarification to verify your claim.

6.4   Decision. We will notify you of our decision within 7 business days of receiving all required information.

6.5   Repayment. If a refund is approved:

•      refunds will be processed via the original payment method where possible;

•      refunds may take up to 10 business days to appear in your account depending on your bank or payment provider; and

•      we are not responsible for delays caused by third-party payment providers or financial institutions.

7. Discretionary Refunds

7.1   In limited circumstances, and at our sole discretion, we may choose to provide a refund where we consider it appropriate.

7.2   Any refund granted at our discretion:

•      does not constitute an admission of liability;

•      does not create an ongoing entitlement to refunds in similar circumstances; and

•      may be subject to reasonable conditions.

8. Effect of Refund or Chargeback

8.1   If you receive a refund, whether issued directly by us or through a Chargeback, the following conditions immediately apply:

•      you must immediately cease using the Template or digital product;

•      you must permanently destroy all electronic and other copies in your possession or control; and

•      you must provide written confirmation of destruction if requested by us.

8.2   If you fail to comply with the obligations in clause 8.1, and/or continue to use a Template or digital product after receiving a refund or Chargeback, LawReach may:

•      issue a tax invoice for the full purchase amount; and

•      pursue recovery of the outstanding amount as a debt, including applicable interest and reasonable recovery costs where permitted by law.

8.3   Unauthorised or unjustified Chargebacks may constitute a breach of our Terms and Conditions and may result in formal debt recovery proceedings to recover any loss suffered by LawReach.

8.4   This Refund Policy operates together with our Website Terms and Conditions, which continue to apply following any refund or Chargeback.

9. Technical Access Failures

9.1   If you experience a verified technical failure that prevents you from accessing a product you have purchased - for example, a download link that does not function - contact us at support@lawreach.com.au within 7 days of purchase with your order details.

9.2   We will use reasonable endeavours to resolve documented technical access failures, including by re-issuing access to the purchased product. This does not constitute an acknowledgement that a refund is warranted.

9.3   We are not responsible for your inability to open a downloaded product due to incompatible software on your device.

10. Discounts

10.1 Only one discount code may be applied per purchase. Discount codes are non-transferable and are not redeemable for cash. Refunds on discounted purchases will be calculated at the discounted price paid, not the full price.

11. Fraudulent or Abusive Refund Requests

11.1 We reserve the right to refuse a refund request that we reasonably believe is fraudulent, fabricated, abusive, or inconsistent with the facts.

11.2 Where a refund claim is found to be made in bad faith, we may terminate the account and pursue any remedies available to us at law.

12. Chargebacks and Payment Disputes

12.1 If you have a concern about a charge, contact us at support@lawreach.com.au before initiating a Chargeback or dispute with your bank, card provider, or payment platform. We will respond to billing concerns within 5 business days.

12.2 Initiating a Chargeback without first contacting us may result in:

•      suspension of your account pending investigation;

•      delay in resolving your concern; and

•      termination of your account if the Chargeback is determined to be unwarranted.

12.3 We reserve the right to dispute Chargebacks that we reasonably believe are unsupported by the facts.

13. GST and Tax Invoices

13.1 All prices are in Australian dollars (AUD) and are inclusive of GST where applicable. A tax invoice will be provided for all taxable supplies.

14. Contact

If you experience a technical issue, believe a product does not match its description, or consider that you are entitled to a remedy under the Australian Consumer Law, please contact us within 7 days of purchase.

We are committed to resolving genuine concerns promptly and fairly.

LawReach Pty Ltd

Email: support@lawreach.com.au

South Australia, Australia

ABN: 27 693 897 862