Privacy policy

LawReach Privacy Policy

LawReach (lawreach.com.au)

Operated by LawReach Pty Ltd

ABN: 27 693 897 862

Last updated: 1 July 2026

Who We Are and How You Can Contact Us

LawReach (operated by LawReach Pty Ltd, ABN 27 693 897 862) (we, us, our) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy applies to the products and services we provide, including through our website located at www.lawreach.com.au (Site) and our associated social media channels. It explains how we collect, hold, use and disclose personal information in order to provide our services. This Privacy Policy should be read together with our Website Terms & Conditions.

This Privacy Policy governs personal information collected by LawReach through our Website and services. This Privacy Policy applies only to lawreach.com.au and does not apply to LawReach AI (lawreach.ai), a separate platform operated by LawReach Pty Ltd with its own separate Privacy Policy (see Section 12). It does not apply to personal information collected independently by third-party websites or social media platforms, even where we operate official accounts or pages on those platforms. You should review the privacy policies of those third parties before submitting information through their services.

You may contact us for privacy related questions at: support@lawreach.com.au.

We will only use your personal information in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We may update technologies, service providers or data handling practices from time to time consistent with this Policy.

Our Role in Your Privacy

If you are a client, customer, subscriber or visitor to our Site, this Privacy Policy applies to you.

Our Responsibilities

As the provider of the products and services on this Site, we determine how and why your personal data is processed. We are committed to protecting your privacy and ensuring transparency about what information is collected and how it is used.

Your Responsibilities

Please read this Privacy Policy together with our Website Terms & Conditions.

Interpretation

“Website” or “Site” means www.lawreach.com.au and includes any associated webpages, subdomains, landing pages, digital platforms, applications and official LawReach social media pages or accounts operated by or on behalf of LawReach.

1. We respect your privacy

1.1. LawReach respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. Where applicable, we comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

1.2. This Privacy Policy explains how we collect, use, store and disclose personal information.

1.3. “Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

1.4. LawReach acts as the data controller in respect of personal information collected through our website and digital products, meaning we determine the purposes and means by which personal information is processed. The terms “data controller” and “data processor” used in this Policy are adopted for clarity. Australian privacy law uses different terminology under the Privacy Act 1988 (Cth), and these terms are not intended to import any specific legal meaning beyond their ordinary usage.

2. Collection of personal information

2.1. LawReach may collect personal information that you provide to us directly through our website, including when you:
• purchase digital templates;
• subscribe to our mailing list;
• submit enquiries or communicate with us; or
• otherwise interact with our website or services.

2.2. The types of personal information we may collect include:
• name;
• contact details (including email address and billing address);
• business name and business-related information (where voluntarily provided);
• purchase and transaction details relating to digital templates;
• communications between you and us; and
• technical information such as IP address, browser type, device information and website usage data.

2.3. LawReach does not intentionally request or require sensitive information, including legal advice instructions, confidential client material, or information relating to ongoing legal matters. We do not provide legal advice, and any information provided to us is limited to what is reasonably necessary to deliver our digital products or respond to enquiries.

2.4. Submission of information through our website does not create a solicitor-client relationship. LawReach does not provide legal advice and does not undertake to maintain information as legally privileged or confidential beyond standard website privacy protections.

Users should not submit confidential, legally privileged or sensitive information through website forms or automated systems. LawReach systems are designed for general commercial interactions only and are not intended for the transmission or storage of confidential legal material.

2.5. Payment information is processed securely by third-party payment providers. LawReach does not store full credit card or payment details.

2.6. If you choose not to provide certain personal information, we may be unable to process transactions, deliver digital products, or respond to enquiries.

3. How we collect personal information

3.1. We collect personal information in a number of ways, including:
• through online checkout and digital delivery processes;
• when you subscribe to email communications;
• when you contact us via email or website forms; and
• through cookies, pixels and analytics technologies.

3.2. We may receive limited personal information from third-party service providers (such as payment processors, website hosting providers or email platforms) to the extent necessary to operate our services.

4. Use of personal information

4.1. LawReach collects and uses personal information where:
• you have provided consent;
• it is necessary for the performance of a contract with you;
• there is a legitimate business interest in doing so; or
• we are required or authorised to do so by law.

4.2. We may use personal information to:
• process transactions and deliver digital templates;
• communicate with you about purchases, updates or enquiries;
• provide marketing communications (where permitted);
• improve our website, content and customer experience;
• comply with legal, accounting or regulatory obligations; and
• prevent fraud, manage risk, and support internal administrative and operational functions.

4.3. You may opt out of marketing communications at any time by using the unsubscribe function or by contacting us directly.

4.4 We may use aggregated or de-identified information for analytics, research, service improvement and commercial purposes. Such information does not identify individuals.

5. Disclosure of personal information

5.1. We may disclose personal information to third parties where reasonably necessary to operate our business, including:
• payment processing providers;
• website hosting, analytics and IT service providers;
• email marketing platforms;
• professional advisers (such as accountants or legal advisers); and
• fraud prevention, risk management and compliance service providers.

5.2. We may disclose personal information where required or authorised by law, including in response to lawful requests by regulatory or law enforcement authorities.

5.3. LawReach does not sell, trade or rent personal information to third parties.

5.4. If our business is restructured, sold or merged, personal information may be transferred as part of that transaction, subject to confidentiality obligations and applicable privacy laws.

5.5. Our website is hosted on Shopify Inc., which provides the ecommerce platform that enables us to sell our digital products. Shopify is certified as a PCI DSS Level 1 service provider, ensuring secure payment processing. LawReach does not store full credit card or payment details.

5.6. While we take reasonable steps to engage reputable third-party service providers, we are not responsible for the independent privacy practices of those third parties.

6. Overseas disclosure of personal information

6.1. Personal information may be stored or processed using third-party services located outside Australia, including in jurisdictions such as the United States.

6.2. Overseas recipients of personal information may not be subject to privacy laws that are substantially similar to the Australian Privacy Principles. By using our website and providing personal information, you expressly consent to such overseas disclosures. By providing this consent, you acknowledge that Australian Privacy Principle 8.1 does not apply to such disclosures, and that LawReach will not be accountable under the Privacy Act 1988 (Cth) for an overseas recipient’s handling of your personal information once disclosed. We take reasonable contractual steps to protect your information but cannot guarantee that an overseas recipient will comply with Australian Privacy Principles in all circumstances.

7. Security of personal information

7.1. LawReach takes reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

7.2. Despite these measures, no data transmission over the internet can be guaranteed to be completely secure. You provide information to us at your own risk.

8. Retention of personal information

8.1. LawReach retains personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, including for accounting, taxation, legal, compliance and regulatory requirements.

8.2. Transaction and billing records may be retained for longer periods where required by applicable tax and financial record-keeping laws.

9. Complaints

9.1. If you have a complaint about how we handle personal information, please contact us at support@lawreach.com.au with full details of your concern. We will acknowledge your complaint within 7 business days and aim to investigate and respond within 15 business days.

9.2. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9A. Data Breaches

9A.1. If we become aware of a data breach that is likely to result in serious harm to any individual whose information we hold, we will notify those individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, in accordance with our obligations under the Privacy Act 1988 (Cth). If you believe your information may have been compromised, please contact us immediately at support@lawreach.com.au.

9B. Your Rights

9B.1. You may request access to, or correction of, the personal information we hold about you by contacting us at support@lawreach.com.au. We will respond to such requests within 30 days. In some circumstances permitted by law, we may need to refuse a request for access or correction, in which case we will provide reasons for our decision.

10. Changes to this Privacy Policy

10.1. We may update this Privacy Policy from time to time. The current version will always be available on our website and will apply from the date of publication.

11. Website, cookies and analytics

11.1. When you visit our website, we may collect information such as browser type, operating system, pages visited and referring URLs for analytics and improvement purposes.

11.2. Cookies and similar technologies are used to improve functionality, analyse traffic and support marketing activities. You may disable cookies via your browser settings, though some features may not function as intended.

11.3. We may use third-party analytics and advertising tools (such as Google Analytics or Meta pixels) to understand website usage and deliver relevant content.

11.4. Our website or social media may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Users should review the privacy policies of those third-party providers before providing personal information.

12. Relationship with LawReach AI

12.1. LawReach Pty Ltd also operates LawReach AI (lawreach.ai), a separate AI-powered legal information platform. This Privacy Policy does not apply to LawReach AI. The two websites have separate account systems and separate privacy policies. An account on lawreach.com.au does not create an account on lawreach.ai, and vice versa.

12.2. The privacy policy for lawreach.ai is available at https://lawreach.ai/privacy.

12.3. We may use contact details collected through this Site to send you marketing communications about our other LawReach products, including LawReach AI, where permitted by law. You may opt out of such communications at any time.

13. Contact us

13.1. If you have questions about this Privacy Policy or our privacy practices, please contact:

Email: support@lawreach.com.au
Business name: LawReach Pty Ltd
Jurisdiction: Australia

14. Age requirement

14.1. Our website and digital products are intended for individuals aged 18 years or over. By using this website, you represent that you are at least 18 years of age.

14.2. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that such information has been collected, we will take reasonable steps to delete it.